We committed to providing high quality products and reliable after-sales support.
Please read our warranty policy below.
1. Within 7 Days of Delivery (DOA / Manufacturing Defect)
If your product is found to have a manufacturing defect within 7 days from the delivery date, we will cover both the return shipping cost and the shipping cost of sending the repaired or replacement product back to you.
This applies to customers in West Malaysia, East Malaysia, and Singapore.
2. Within the 1-Year Warranty Period
If your product develops a manufacturing defect within the 1-year warranty period, customers are responsible for the shipping cost of returning the product to our service centre.
We will cover the shipping cost of sending the repaired or replacement product back to customers in West Malaysia, East Malaysia, and Singapore.
3. After 1-Year Warranty Period
For products sent in for repair after the warranty period has expired:
• Customers are responsible for all shipping costs (both ways).
• Repair and replacement charges may apply depending on the condition of the product.
4. Shipping Coverage
Shipping coverage is strictly based on the original delivery address provided at the time the order was placed.
If a customer personally carries, forwards, or relocates the product to another country or region after delivery, any additional international shipping costs will not be covered by us, regardless of the warranty period.
5. Unboxing Video Requirement
Please record a clear and continuous unboxing video immediately upon receiving your order.
Without a valid unboxing video, we reserves the right to reject claims relating to:
• Missing products
• Missing accessories or free gifts
• Physical damage or defects upon arrival
• Any claims that cannot be verified with sufficient evidence