LEIA ELECTRONICS SDN. BHD.

202401021914 (1567763-K)

Refund & Return Policy

We value our customers and strive to ensure satisfaction with every purchase. Returns are strictly

limited to cases where a customer has purchased the wrong product model or variant. In such

cases, a request for return or exchange must be made within seven (7) calendar days from the

date of receipt, and the product must remain unused, sealed in its original packaging, and

accompanied by valid proof of purchase.

Products that have been opened, unsealed, used, or are not in their original condition will not be

accepted under any circumstances. For all other reasons beyond the above, we regret to inform

you that returns and exchanges are not permitted.

If you believe that you have received a defective or incorrect product, you must notify us within

forty-eight (48) hours of delivery. Upon verification, we will arrange for an exchange at no

additional cost. For customers in Peninsular Malaysia (West Malaysia), we will cover the full

cost of return and replacement shipping within the first seven (7) days. For customers in East

Malaysia, you will be responsible for sending the product back to us, while we will cover the

cost of shipping the replacement product back to you.

For issues arising after seven (7) days, we do not bear any shipping costs for returns or

exchanges. However, all products purchased from LEIA Electronics Sdn. Bhd. come with a one-

year warranty, during which customers are entitled to a one-to-one product exchange for

genuine product defects under normal use conditions.

For any enquiries related to returns, refunds, or warranty claims, you may contact our customer

service team via WhatsApp at +60 18 910 7763. Our team will assist you in resolving the matter

promptly and fairly.