LEIA ELECTRONICS SDN. BHD.

202401021914 (1567763-K)

Refund & Return Policy

We value our customers and strive to ensure satisfaction with every purchase. All orders are final once payment has been successfully made. We STRICTLY DO NOT accept returns, refunds, exchanges, or order cancellations for any reason, including change of mind, incorrect selection of product model or variant, or any other personal preference.

Products that have been opened, unsealed, used, or are not in their original condition will not be accepted under any circumstances.

If you believe that you have received a defective, incorrect, or missing product, you must notify us within forty-eight (48) hours of delivery. A complete and uninterrupted unboxing video is required as proof for any claim involving incorrect or missing items. Claims without a complete unboxing video will not be accepted. Upon verification, we will arrange for an exchange or replacement at no additional cost. For customers in Peninsular Malaysia (West Malaysia), we will cover the full cost of return and replacement shipping within the first seven (7) days. For customers in East Malaysia, you will be responsible for sending the product back to us, while we will cover the cost of shipping the replacement product back to you.

For issues arising after seven (7) days, we do not bear any shipping costs for returns or exchanges. However, all products purchased from LEIA Electronics Sdn. Bhd. come with a one-year warranty, during which customers are entitled to a one-to-one product exchange for genuine product defects under normal use conditions.

For any enquiries related to returns, refunds, or warranty claims, you may contact our customer service team via WhatsApp at +60 18 910 7763. Our team will assist you in resolving the matter promptly and fairly.